TLDR
Five steps, a written schedule at authorization, and weekly updates so you never have to chase us. Structural always precedes cosmetic.
The OCRV Center process runs assessment, carrier coordination, repair, quality control, and delivery. Every job gets a written schedule at authorization and weekly updates, and structural correction is always completed and verified before cosmetic work begins.
The Five Steps
- 1. Assessment and claim review: We inspect, meter for moisture where relevant, measure structure where it matters, and review your policy position. Collision estimates at no charge, RV systems estimates $150 refunded against the repair.
- 2. Direct coordination with your carrier: Documentation, photographs, and supplements go straight to your adjuster. We manage the back and forth so you do not have to.
- 3. Repair in our facility: Structural, body, paint, fiberglass, interior, and systems work all happen here in the correct sequence. Nothing gets shipped out.
- 4. Multi point quality inspection: Function testing, water testing where applicable, slide cycling, and inspection under corrected lighting before anything is signed off.
- 5. Delivery and follow up: Vehicle returned clean with the documentation package, and we stay available if anything needs a second look.
Why Sequence Matters
There is one rule that governs every job here: structure gets corrected and verified before anything cosmetic happens. It sounds obvious and it is routinely violated, because carriers approve cosmetic line items faster and shops want to show progress.
The result of getting it backwards is predictable. Paint a panel bolted to a member that is still out of specification and you will paint it twice. Rebuild an interior over an active leak and you will rebuild it twice. Fit a new awning to a sidewall whose mounting substrate tore and it will pull out again. We will not do any of those, even when asked.
Realistic Timelines by Work Type
| Work type | Typical duration | Main constraint |
|---|---|---|
| Systems diagnostics and minor repair | 2 to 7 days | Parts availability |
| Slide-out seal or mechanism service | 1 to 3 weeks | Extent found after teardown |
| Roof reseal or targeted repair | 1 to 2 weeks | Weather and cure times |
| Full roof replacement | 2 to 5 weeks | Decking condition found under the membrane |
| Minor collision | 1 to 3 weeks | Parts |
| Major structural collision | 4 to 12 weeks | Supplement approval and parts |
| Full refinish | 4 to 10 weeks | Prep condition and stage count |
| Interior remodel | 6 to 16 weeks | Material lead times |
| Van conversion build out | 2 to 6 months | Specification and system integration |
| Full restoration | 3 to 12 months | Parts sourcing and staged approvals |
What Communication Looks Like
- A written scope and schedule at authorization, not a verbal estimate.
- Weekly status updates without you having to call and ask.
- A call whenever something changes the schedule, rather than a surprise at pickup.
- Photographs of hidden damage as it is found, so you see what we saw.
- A clear answer when we do not know something yet, instead of an optimistic guess.